About the Author

Lynn Sandra Kahn, PhD, is a psychologist at the Federal Aviation Administration (FAA), where she provides organizational, executive, and management consultation in the Air Traffic Organization. She was recently detailed from the FAA to provide organizational and strategic planning consultation to the Washington, D.C., Department of Youth Rehabilitation Services in its multi-agency efforts to transform juvenile justice. Dr. Kahn served as the FAA representative to the National Partnership for Reinventing Government, where she led the team that launched the multi-level Skills Network, facilitated sub-Cabinet leadership meetings on workforce development, and co-produced satellite broadcasts and multi-city town hall meetings. Previously, Dr. Kahn was an organizational psychologist for the Internal Revenue Service, where she provided executive and management consultations, designed and implemented labor-management and conflict resolution strategies, demonstrated the impact of organizational interventions on work quality and employee morale, and supported efforts to move toward a customer-oriented culture.

Dr. Kahn is the author of Results at the Edge: The Ten Rules of Government Reform (2003) and Peacemaking: A Systems Approach to Conflict Management (1988). She received her Ph.D. in Clinical Psychology from The American University in Washington, D.C.