- Hands-On UX Design for Developers
- Elvis Canziba
- 122字
- 2021-07-16 18:09:42
Journey-mapping
The journey-mapping UX research method is a visualization of the process by which how people go through a number of steps to accomplish a specific goal. Usually, here, we try to understand their needs and pain points during the process when our user tries to finish that specific task.
In other words, journey-mapping starts by compiling a series of user goals and actions into a timeline skeleton. To begin, a journey map has two essential components when visualizing a user experience:
- Touchpoints: Also called actions, this is what our customer is doing and/or what is needed to get to the next step.
- Categories: This encompasses touch points and breaks up an experience into simple steps, as shown in the following diagram:
![](https://epubservercos.yuewen.com/035A18/19470390208868006/epubprivate/OEBPS/Images/bd2d9dcf-e37d-4854-af5f-033a91ebe650.png?sign=1734424527-6b666xfBZ2QvxoxdUMeE0rVE8a8ZDotu-0-3972998c73b1a260cdd324c487d69cc0)