What this book covers

Chapter 1, Getting Started with Salesforce, provides basic knowledge of CRM, proceeds towards Salesforce using examples, and then states the benefits of implementing Salesforce for your organization. It also covers the basic architecture of Salesforce.

Chapter 2, User Management and Organization Administration, starts with various ways to set up a user in Salesforce and then explains the organization administration.

Chapter 3, Making Your Salesforce Data Secure – Security Settings in Salesforce, covers the basics of Salesforce platform security and then goes through various security aspects of Salesforce.

Chapter 4, Domain Management, E-mail Administration, and Google Apps Settings, provides a clear-cut knowledge of domain management, e-mail management, and Google Apps setup.

Chapter 5, CRM Functions and Streamlining Business Requirements, gives the reader an overview on Sales Cloud and Service Cloud.

Chapter 6, Automating a Business Process, serves as a highlight of the book in which the reader will gain knowledge on how to automate a business process in Salesforce.

Chapter 7, Concepts of Data Management, describes various ways to manage data in Salesforce.

Chapter 8, Reports and Dashboards in Salesforce, explains the concept of reports and dashboards in Salesforce. Salesforce reports and dashboards help to analyze information captured in CRM, further assisting to make informed business decisions.

Chapter 9, Chatter Configuration, explains how to configure Chatter for your organization and introduces you to some of the basic settings of Salesforce Chatter.

Chapter 10, Mobile Administration, explains how to perform mobile administration. This chapter also discusses SalesforceA installation and its uses.

Chapter 11, Setting Up Deployment Processes, covers various ways to deploy changes in a live system.

Chapter 12, AppExchange – Extending Salesforce Functionality, teaches you how to extend a Salesforce.com functionality using third-party applications.