Summary

In this chapter, we described the features for managing users within Salesforce CRM.

We looked at how user information can be accessed and the mechanisms for managing users' passwords.

We were introduced to the concepts of record ownership, profiles, and sharing, and discussed at a high-level how these concepts are used to control the application and record permissions for users.

We discussed other features to help with the administration of users using features such as granting login access to administrators and enabling delegated user administration.

In the next chapter, we will look in detail at the mechanisms for controlling access to data and the features that provide data management and record sharing.