酒店英语（酒店服务与管理专业基于工作过程系统化系列教材）

Appendix 2 酒店常用专业术语及解释

Appendix 1 酒店各部门及常见职务的英文名称

Appendices

Sample Dialogues

Help Folder

3-5 Solving Problems 解决问题

3-4 Offering Guest Supplies 提供用品服务

3-3 Laundry Service 洗衣服务

3-2 Cleaning the Room 客房清理服务

3-1 Showing the Room 客房迎宾服务

3 English for Housekeeping Service 客房服务英语

2-7 Paying Bills 结账服务

2-6 Room Service 送餐服务

2-5 Beverage Service 酒水服务

2-4 Services During the Meal 席间服务

2-3 Taking Orders II 受理中餐点菜

2-2 Taking Orders I 受理西餐点菜

2-1 Greeting and Seating Guests 迎宾和引座

2 English for Food and Beverage Service 餐厅服务英语

1-8 Checking Out 结账离店

1-7 Answering Guests’ Inquiries 回答宾客咨询

1-6 Handling the Complaints 处理投诉

1-5 Introducing the Facilities and Services 介绍设施和服务

1-4 Accompanying the Guest 陪送客人

1-3 Door Service 门应服务

1-2 Checking In 为客人办理入住登记

1-1 Room Reservations 预订房间

1 English for Front Desk Service 前厅服务英语

总序

前言

委员会

版权信息

封面

封面

版权信息

委员会

前言

总序

1 English for Front Desk Service 前厅服务英语

1-1 Room Reservations 预订房间

1-2 Checking In 为客人办理入住登记

1-3 Door Service 门应服务

1-4 Accompanying the Guest 陪送客人

1-5 Introducing the Facilities and Services 介绍设施和服务

1-6 Handling the Complaints 处理投诉

1-7 Answering Guests’ Inquiries 回答宾客咨询

1-8 Checking Out 结账离店

2 English for Food and Beverage Service 餐厅服务英语

2-1 Greeting and Seating Guests 迎宾和引座

2-2 Taking Orders I 受理西餐点菜

2-3 Taking Orders II 受理中餐点菜

2-4 Services During the Meal 席间服务

2-5 Beverage Service 酒水服务

2-6 Room Service 送餐服务

2-7 Paying Bills 结账服务

3 English for Housekeeping Service 客房服务英语

3-1 Showing the Room 客房迎宾服务

3-2 Cleaning the Room 客房清理服务

3-3 Laundry Service 洗衣服务

3-4 Offering Guest Supplies 提供用品服务

3-5 Solving Problems 解决问题

Help Folder

Sample Dialogues

Appendices

Appendix 1 酒店各部门及常见职务的英文名称

Appendix 2 酒店常用专业术语及解释