1-2 Checking In 为客人办理入住登记

● Learning Objectives 学习目标

Alter linishing this task,you will be able to:

· welcome and register guests

· reply to requests lor rooms

● Hotel Situation 情境导入

Name:Joan

Job:Receptionist

Responsibility:To help guests check in and make a comlortable stay lor guests.

● Working Procedures 工作程序

Beforehelpingtheguestscheckin,pleasereadtheprocedurescarefully.

1 Smile warmly and welcome the guests

2 Verify the guests'first and last names

3 Confirm the reservation information

4 Circle the rate

5 Ask the guests to sign their initials next to the room rate

6 Ask the guests to sign their registration card

● Working Knowledge 工作知识

1.For the guest with a reservation,the receptionist should confirm with him/her the reservation details:

• Room type　房间类型

• Room rate　房间价格

• Length of stay　住店天数

For the walk-in guest,the receptionist should ask the following questions:

• How many nights　要住几个晚上

• How many people in the party　一共有多少位客人

• What kind of room　需要什么类型的房间

2.The main duties of the receptionist:

3.The following is the sample of registration form,please remember the items in the form and help the guests fill out the form.

REGISTRATION FORM

Surname姓________________Name名________________Sex性别________________

Nationality国籍________________D.O.B出生日期________________

Type of Identification证件类别________________No.号码________________

Date of Issue签证日期________________

Valid Until有效期________________

Permanent Address 永久地址________________

Occupation职业________________Tel.电话________________

Method of Payment付款方式 （please check one：） □ Cash □Credit card □ Check

Date of Arrival抵达日期________________________________

Date of Departure离店日期________________________________

Room No.房号________________________________

Guest’s Signature客人签名________________________________

Front Desk Staff员工签名________________________________

● Hotel Task 酒店任务

SupposeyouareJoan,nowyou'regoingtohelptheguestcheckin.Please performthetaskaccordingtothehintsbelowwithyourpartner.

角色A

你是George Brown，你到酒店前台办理登记入住手续，你已打电话给酒店预订房间。

角色B

你是前台接待员Joan，你告诉Brown夫妇他们的房间在16层，房号是1608。你还告诉他们服务员会带领他们到房间。

Words to Know

record　n.　记录　payment　n.　支付、付款

passport　n.　护照　credit card　信用卡

sign　vt.　签名　registration form　入住登记表

fill in （out）　填写　show sb.to　带领某人去……

Useful Expressions

1.Helping the guest check in帮助客人登记入住

(1) Do you have a reservation with us,sir?

(2) Just a moment,please.I'll check our reservation record.

(3) Could you fill out the registration form,please?

(4) Could you sign here,please?

(5) Here's your key.It's room 401,on the fourth floor.

(6) A bellman will show you to your room.

2.Asking information of the guest询问客人信息

(1) May I have your nationality,please?

(2) Could you spell your name,please?

(3) May I see your passport,please?

3.Expressing wishes to the guest表达祝愿

(1) I hope/Hope you will enjoy your room/stay here.

(2) Have an enjoyable stay!

(3) Please enjoy your stay here.

● Activity 语言活动

Match the pictures with the following vocabulary.Then explain what's happening in each picture.

用给出的词汇与图片匹配，然后解释每幅图片所发生的事情。

vacation　front　registration

hotel　bellboy　desk　check-in

room　s ign　reservation

Number the parts of the conversation below in order from 1 to 8.

把下面的对话按正确的顺序重新排列。

1."Do you have a reservation?"

2."I'd like to check in."

3."Yes,I do.The name is Marie."

4."Thank you.I will."

5."Welcome to City Garden Hotel.How may I help you?"

6."How do you spell that?"

7."You're all set,Mrs.Marie.Here is your key card.Enjoy your stay!"

8."M-a-r-i-e."

Hotel Tips

Famous Hotel Brand Logos世界著名酒店品牌

凯悦酒店

四季酒店

假日酒店

皇冠假日酒店

JW 万豪酒店

丽斯—卡尔顿酒店

香格里拉酒店

● Task Evaluation 任务评估

学习日志 Learning log

What I have learned from the task:

我在本次学习任务中学到：______________________________________________________________________________________________

The best part I have learned from the task:

对于本次学习任务，我学得最好的部分：______________________________________________________________________________________________

The improvement I need to make after learning the task:

完成本次任务后，我需要改进的地方：______________________________________________________________________________________________